Join co-hosts Angie Shin, Dave Smith, and special guests Emily Smythe, EMR and Technology Systems Manager at DENT Neurologic Institute, and Justin Mitchell, a Luma Health Product Manager, as they discuss payment automation workflows, financial transparency, and enhancing patient and staff experience, especially with automated patient payment collections.
[0:00] The problem of payments
[1:18] Buffalo Bills for life!
[4:03] Fax automation
[6:16] Staff morale
[10:27] How LumaPay works
[11:22] The outcome of financial transparency in healthcare
[13:09] Psychological effect of patient payments
[15:48] The importance of upfront payment collection
[17:26] Emotional impact of payment discussions
[19:16] Cultural shifts in the office
[22:39] Alternative solutions to payment dysfunctions
[24:50] Integration challenges with EHR systems
[26:51] Success metrics of payment processing
[29:32] Three steps to improve the payment collection process
[31:19] Impact on cancellations and waitlists
[33:46] Other improvements to the payment collection process
[35:22] Rapid fire questions!