The pandemic has fast-tracked healthcare innovation, forever changing the way healthcare is delivered. Healthcare systems, primary care practices, specialty clinics, and FQHCs are adapting the way they communicate with — and deliver care to — patients. This report reveals the data behind healthcare’s transformation. Key highlights include:
- Healthcare providers increased patient communication 37x during March 2020
- COVID-19 led to a 108% increase in appointment cancellations
- Specialty clinics severely impacted by cancellations
- Providers adopt telehealth solutions to address backlog of patients in need of routine and chronic care
