Unjargoned: healthcare workflows that make sense

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Welcome to Unjargoned, the no-BS healthcare podcast from Luma Health that strips the buzzwords and breaks down what actually works in healthcare consumerism. Join our bold, unfiltered co-hosts, Angie Shin and Dave Smith, as they dive into the real-world workflows powering smarter, faster, and more human healthcare operations—straight from the folks making it happen in care delivery organizations. From hackable EHR tricks to workflow wizardry, we spotlight the wins (and faceplants) that are shaping the future of care, one episode at a time. Whether you're a healthcare executive, clinical operator, IT nerd, or just someone who’s screamed into the void of...Show more

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01 Scheduling Workflows and Burner Accounts w/Emily Smythe

30 min 8 sec

In this episode of Unjargoned, I dive into the intricacies of scheduling workflows and the innovative use of burner accounts with our guest, Emily Smythe, the EMR and technology systems manager at Dent Neurologic Institute. Emily shares her journey from a medical assistant to a leader in healthcare technology, revealing the challenges of provider burnout and patient access. We discuss her approach to complex scheduling workflows, prioritizing patient convenience and reducing the administrative burden on staff. With insights into the evolving landscape of neurology and the implementation of self-scheduling systems, Emily emphasizes the importance of adapting technology to enhance patient care. Join us as we explore how thoughtful workflows can make a significant impact in healthcare.

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