Now you can empower patients to seamlessly schedule their own appointments while offering real-time availability syncing instantly with your EHR. Request a demo to see how our web self-scheduling tool can save staff’s precious time and fill provider’s schedules.
A recent survey showed that almost 50% of hospital/healthcare CEOs rank patient satisfaction as a top three concern for their health care system. In a world where people are used to using their phone to book a restaurant reservation via OpenTable, then catch a ride via Uber, and then rate their experience on Yelp, the health care experience is markedly falling short.
The average time a patient has to spend on the phone to get an appointment is 8 minutes, which is well below the average in other industries. Making appointments via phone call is not only time consuming for both patients and staff, but it’s ineffective.
So, what’s the fix? Online self-scheduling.
If you’re looking to improve your telehealth offering, this on-demand webinar shares some best practices.
There are many online scheduling companies out there–but not so many in healthcare. There’s a need for effective online scheduling within healthcare that makes scheduling accessible and allows patients to easily book appointments. While the current service options are optimized to ease the workflow for the clerical and administrative staff by reducing incoming phone calls, they leave much to be desired in regards to improving the patient experience.
At Luma Health, we’re addressing this issue and are answering the questions many of you are already asking:
We are rethinking the online scheduling process to make it as simple and easy from the patient’s perspective in order to drive patient satisfaction. Practicing health care is hard, but getting access to care should not be.
Request a demo to see how our web scheduler streamlines the scheduling process.